6. Draft a memo to all management and customer service staff at John Readings and attach...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
6. Draft a memo to all management and customer service staff at John Readings and attach your Customer Service Plan. Explain that it is a draft plan and detail the purpose of the plan. Provide the following general procedural information and how the design of your plan will achieve the business goals and meet customer expectations: a. The purpose of quality customer service b. A brief overview of the legal compliance (list and include an overview of at least three legislations) which impact customer service c. How the plan is consistent with best practice models and codes of practice. Provide an overview of the general code of practice to be followed d. Explain the techniques to be used to address the needs of customers including those with specific needs (based on the findings from your survey results) e. Explain the key elements of customer service which the team need to incorporate into the service standards they provide to all customers. 6. Draft a memo to all management and customer service staff at John Readings and attach your Customer Service Plan. Explain that it is a draft plan and detail the purpose of the plan. Provide the following general procedural information and how the design of your plan will achieve the business goals and meet customer expectations: a. The purpose of quality customer service b. A brief overview of the legal compliance (list and include an overview of at least three legislations) which impact customer service c. How the plan is consistent with best practice models and codes of practice. Provide an overview of the general code of practice to be followed d. Explain the techniques to be used to address the needs of customers including those with specific needs (based on the findings from your survey results) e. Explain the key elements of customer service which the team need to incorporate into the service standards they provide to all customers.
Expert Answer:
Answer rating: 100% (QA)
It appears that the question youve provided is a set of guidelines for drafting a memo to management ... View the full answer
Related Book For
Business and Administrative Communication
ISBN: 978-0073403182
10th edition
Authors: Kitty o. locker, Donna s. kienzler
Posted Date:
Students also viewed these general management questions
-
Since Ryanair DAC's2 emergence as an upstart challenger to the Aer Lingus Ltd.-British Airways plc duopoly in the late 1980s, it had been both a consumer champion and antagonist; a technological...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
To build each unit of a certain product Z , a firm needs one unit of component W and two units of component Y . Each unit of Yin turn requires one unit of component X and three units of W . Finally,...
-
Killibrew Enterprises is considering a new project that is expected to generate added revenues $1,250,000 and incur added cash expenses (including both fixed and variable costs) of $650,000, while...
-
At St. Algebra College, the 200 freshmen enrolled in introductory biology took a final exam on which their mean score was 72 and the standard deviation was 6. The following table presents the grades...
-
Defendant Monty J. Person began working for Garage Solutions, LLC, in March 2015. Three months into his employment, Person was sent by the owner of Garage Solutions, Mark Fontenot, to Rexburg, Idaho,...
-
Apachi Company ended its fiscal year on July 31, 2010. The company??s adjusted trial balance as of the end of its fiscal year is as shown at the top of page 182. Instructions(a) Prepare the closing...
-
A new university has been built outside a small town in Scotland, which has resulted in a mass influx of workers and their families to the area. As a result of this, the town has been suffering from...
-
The following information is available for ADT Company, which produces special-order security products and uses a job order costing system. Overhead is applied using a predetermined overhead rate of...
-
Explains the requirements that commercial contracts must meet in accordance with Mexican laws and will probably determine the consequences if the contracts that Papiromex has entered into do not meet...
-
Question 4 Cash Flow Statements (40 marks). PART A- This page - direct approach (30 marks) PART B- Next page - indirect approach (10 marks) The financial statements of Suns Limited are presented...
-
A logistics center in Mexico City is for sale. The price is 40million pesos. The NOI in the next year is projected to be 2million pesos. Industrial development is just as hot as it is here,and the...
-
You have been recently promoted to a managerial position in your company. You are tasked with leading a team of employees to increase the company's productivity and profitability. Your team comprises...
-
Q2) (A)Represent this graph into matrix and list B A C (C) Using the graph, classify each sequence as a walk, a path or a circuit A E F (3) C) d) e D B Walk D E Path a) FDCA BE b) AC-D-E-BA c) ECD E...
-
A large potters wheel, having a moment of inertia of 18.7 kg-m^2 is spinning freely at 41.06 rpm. The potter drops a small but dense lump of clay onto the wheel, where it sticks a distance 0.362 m...
-
In a reheat cycle, the initial steam pressure and the maximum temperature are 150 bar and550 respectively. If the condenser pressure is 0.1 bar and the moisture at the condenser inlet is5%, and...
-
Let X be a random variable taking on values a1, a2, . . . , pr with probabilities p1, p2, . . . , pr and with E(X) = μ. Define the spread of X as follows: This, like the standard deviation, is a...
-
What is the difference between information and referral interviews?
-
Today, as you reviewed some cost figures, you realized they didnt fit with the last monthly report you filed. You had pulled the numbers together from several sources, and youre not sure what...
-
Why is global business important?
-
a. Show that the mean-squared forecast error \(E\left[\left(\hat{y}_{T+1}-y_{T+1} ight)^{2} \mid I_{T} ight]\) for a forecast \(\hat{y}_{T+1}\), that depends only on past information \(I_{T}\), can...
-
Consider the AR(1) model \(y_{t}=\delta+\theta y_{t-1}+e_{t}\) where \(|\theta|)=0\) and \(\operatorname{var}\left(e_{t} \mid I_{t-1} ight)=\sigma^{2}\). Let \(\bar{y}_{-1}=\sum_{t=2}^{T} y_{t}...
-
Consider a stationary model that combines the \(\operatorname{AR}(2)\) model \(y_{t}=\delta+\theta_{1} y_{t-1}+\theta_{2} y_{t-2}+e_{t}\) with an \(\mathrm{AR}(1)\) error model \(e_{t}=ho...
Study smarter with the SolutionInn App