A case study on project deadlines, the Indian 'yes' and high-context versus low-context communication. Rebecca works...

 

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A case study on project deadlines, the Indian 'yes' and high-context versus low-context communication. Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing Rebecca: We really need to get all of the customer service representatives trained on our new process in the next two weeks. Can you get this done? Abhinav: That timeline is pretty aggressive. Do you think it's possible? Rebecca: I think it will require some creativity and hard work, but I think we can get it done with two or three days to spare Abhinav: Ok. Rebecca: Now that our business is settled, how is everything else? Abhinav: All's well, although the heavy monsoons this year are causing a lot of delays getting around the city. Two weeks later... Abhinav: We've pulled all of our resources and I'm happy to say that 60% of the customer service representatives are now trained in the new process. The remaining 40% will complete the training in the next two weeks. Rebecca: Only 60%? I thought we agreed that they all would be trained by now! Abhinav: Yes. The monsoon is now over so the rest of the training should go quickly. Rebecca: This training is critical to our results. Please get it done as soon as possible. Abhinav: I am certain that it will be done in the next two weeks Which of the following words best describe Abhinavs intentions while he agrees to initial timeline requested by Rebecca? OPTIONS ambiguous declining firm doubtful none of these Analyse the following case and answer the given question based on it. What might Rebecca not be thinking about Abhinav? OPTIONS That he was reluctant to give timely progress report That he is non-responsive to deadlines That he is committed to work despite the difficulties He worked hard to complete the assigned task in time. Analyse the following case and answer the given question based on it. What does this case show about the Indian's work ethics? OPTIONS They are casual with deadlines They complete their tasks dot on time They believe in communicating timely They strongly follow business ethics. none of these Analyse the following case and answer the given question based on it. How will this incident affect their future interactions? OPTIONS Rebecca will continue to have faith in Abhinav's working capabilities. Rebecca will ask for constant progress report from Abhinav for any other work assigned. Rebecca will not assign any work to Abhinav This incident will have no effect on future interactions one of these Juralyse the following case and answer the given question based on it. How would you describe Rebecca's attitude while assigning task to Abhinay? OPTIONS casual assertive rude considerate none of these A case study on project deadlines, the Indian 'yes' and high-context versus low-context communication. Rebecca works with United Technologies, a Chicago based company. She is talking on the phone to Abhinav, the manager of one of United Technologies vendors for customer service outsourcing Rebecca: We really need to get all of the customer service representatives trained on our new process in the next two weeks. Can you get this done? Abhinav: That timeline is pretty aggressive. Do you think it's possible? Rebecca: I think it will require some creativity and hard work, but I think we can get it done with two or three days to spare Abhinav: Ok. Rebecca: Now that our business is settled, how is everything else? Abhinav: All's well, although the heavy monsoons this year are causing a lot of delays getting around the city. Two weeks later... Abhinav: We've pulled all of our resources and I'm happy to say that 60% of the customer service representatives are now trained in the new process. The remaining 40% will complete the training in the next two weeks. Rebecca: Only 60%? I thought we agreed that they all would be trained by now! Abhinav: Yes. The monsoon is now over so the rest of the training should go quickly. Rebecca: This training is critical to our results. Please get it done as soon as possible. Abhinav: I am certain that it will be done in the next two weeks Which of the following words best describe Abhinavs intentions while he agrees to initial timeline requested by Rebecca? OPTIONS ambiguous declining firm doubtful none of these Analyse the following case and answer the given question based on it. What might Rebecca not be thinking about Abhinav? OPTIONS That he was reluctant to give timely progress report That he is non-responsive to deadlines That he is committed to work despite the difficulties He worked hard to complete the assigned task in time. Analyse the following case and answer the given question based on it. What does this case show about the Indian's work ethics? OPTIONS They are casual with deadlines They complete their tasks dot on time They believe in communicating timely They strongly follow business ethics. none of these Analyse the following case and answer the given question based on it. How will this incident affect their future interactions? OPTIONS Rebecca will continue to have faith in Abhinav's working capabilities. Rebecca will ask for constant progress report from Abhinav for any other work assigned. Rebecca will not assign any work to Abhinav This incident will have no effect on future interactions one of these Juralyse the following case and answer the given question based on it. How would you describe Rebecca's attitude while assigning task to Abhinay? OPTIONS casual assertive rude considerate none of these

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1 Which of the following describes Abhinavs intentions ... View the full answer