Alaya's Secret is a chain of beauty salons, where part of the employees' monthly leave time is
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Question:
Alaya's Secret is a chain of beauty salons, where part of the employees' monthly leave time is granted depending on customer feedback. Two days of leave are granted based on performance, and the remaining three days are granted based on customers' feedback on the quality of service. In this case, Alaya's Secret is committed to
a
lineflow production
b
total quality management
c
internal service quality
d
implementing a justintime program
Related Book For
Basic Marketing Research
ISBN: 978-1133188544
8th edition
Authors: Tom J. Brown, Tracy A. Suter, Gilbert A. Churchill
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