As the Customer Support Manager in the Fast-Moving Consumer Good (FMCG) sector with the ABC Corporation you are expected to address major grievances of customers from our product line and special delivery.

We all experienced several impediments during Covid - 19 in reference to our customary routines in the workplace which included, not to be present at my regular workplace, limited hours to do the tasks, social distancing and getting half of my remuneration. Thus, our company was not prepared for a sudden workplace transformation with a virtual or e-workplace platform. Our department's goal is to update our expectations and responsibilities to reflect four key elements in our productivity standards which are Safety, Respect, Illustration, and Efficiency.

Human Resources has provided the specific guidelines that must be utilized in the development of the new operative standards. The benchmark will be a total of seven employees with flexible work hours from home and a support desk availability. With increased responsibilities throughout the departments our technical skills must be enhanced due to handling the customers from different segments of products.

Following the four frames Bolman & Deal, use the Company executive board and the mission statement for Structural considerations, HR department for rules and guidelines, power will be structured within the political frame and to create meaning with the symbolic frame of the model.

In this way, you were influenced with latest workplace challenges and new sentiments of our stakeholders. A virtual training was organized for our team members. It has offered us to increase our skills, capabilities and competence level. A team member was expected to get support from other members through virtual tools during covid emergency time. You have initiated a campaign to rate our organization in terms of CSR (Corporate Social Responsibility) practices and offering selfless services to end users.

Introduction

Effective leaders and managers are skilled at analyzing organizational dynamics, and facilitating the successful resolution of complex organizational issues. This often requires considering issues from different perspectives to determine the necessary actions, identify a complex organizational situation, problem or event have experienced (or are experiencing) to analyze through the structural, human resources, political and symbolic frames integrating and synthesizing the information to draw valid conclusions and make recommendations to address the situation, and achieve desired organizational goals and outcomes.

- Describes the situation, defines and discusses the theoretical framework of the four frames, analyzes the situation through each of the frames, and integrates the analyses to draw valid conclusions and make recommendations that achieves the desired organizational outcomes. Reference 5 or more scholarly sources including 4 peer-reviewed journal articles and include the following:

Situation Description

Describe a current or past organizational situation, issue or event have experienced to examine through the structural, human resources, political and symbolic frames; briefly discuss the organization's goals and desired outcomes, key players (names optional), and any other relevant background information.

Theoretical Framework

Prior to analyzing the situation through the structural, human resources, political and symbolic frames, define and discuss each frame, and its value in analyzing organizational issues. May want to consider the assumptions behind the frames, the impact of the frames on individual and group performance and/or the insights each frame provides into organizational dynamics.

Application of Theory

Analyze your situation through each of the four frames assessing the impact of frame on the achievement of organizational goals and desired outcomes. Synthesize and integrate the findings of the four frames analysis to draw valid conclusions and make recommendations on how to address the organizational situation, issue or event.