Background : The buyer , Sarah Thompson , has entered into a contract to purchase a property
Question:
Background: The buyer, Sarah Thompson, has entered into a contract to purchase a property from the seller, David Martinez. The contract stipulates that Sarah must obtain a satisfactory building and pest inspection report within 10 business days from April 10, 2023, which sets the deadline for April 24, 2023. On April 17, 2023, you, a conveyancer representing Sarah Thompson, receive a call from Sarah informing you that she has been unsuccessful in scheduling a building and pest inspection within the required timeframe. She has contacted multiple inspectors, but due to high demand, the earliest available appointment with a reputable inspector, Kim Lee from HomeSafe Inspections, is on April 27, 2023. This date is three days past the contractual deadline. Task You are now required to: 1. Contact Sarah Thompson to discuss her concerns and gather more information about the situation. Use open and professional communication strategies to understand her needs and requirements. 2. Identify potential issues and problems resulting from the delay in obtaining the inspection, as well as possible successful outcomes for both your organization and Sarah Thompson. 3. Contact the seller, David Martinez, to discuss the situation and explore possible strategies and options for resolving the issue. Consider the interests of of all parties and evaluate the risks and contingency strategies. 4. Reach out to Kim Lee from HomeSafe Inspections to confirm the earliest possible inspection date and discuss potential alternatives or solutions, such as arranging a priority appointment or getting a referral to another reputable inspector who may be available sooner. 5. Obtain agreement on the chosen strategy and options from all relevant parties, including Sarah Thompson, David Martinez, and Kim Lee. Communicate the agreed-upon resolution professionally and clearly in the form of an email addressed to all parties. 6. Document all communications, agreements, and resolutions related to the situation, and ensure that all parties have access to the necessary information. 7. Follow up with Sarah Thompson and other relevant parties to ensure the agreed-upon resolution has been implemented successfully and to confirm client satisfaction. Instructions for Evidence Submission: For each activity in this role play, you are required to submit evidence demonstrating your ability to perform the tasks effectively. Please adhere to the following guidelines when submitting your evidence: 1. Contact Sarah Thompson - Evidence : Record a video or audio of your conversation with the "buyer" (a friend, colleague, or family member) as Sarah Thompson. Ensure the recording demonstrates your use of open and professional communication strategies to understand her needs and requirements. 2. Identify potential issues and problems - Evidence : Submit a written document outlining the identified potential issues, problems, and successful outcomes for both your organization and Sarah Thompson. This can be in the form of a table or a report but must address issues, problems and the outcomes for both your organisation and your client. 3. Contact David Martinez: Evidence : Provide an email thread where you communicate with the "seller" (a friend, colleague, or family member) as David Martinez. Ensure the email conversation explores possible strategies and options for resolving the issue, considers the interests of all parties, and evaluates the risks and contingency strategies. 4. Reach out to Kim Lee from HomeSafe Inspections - Evidence : Provide a recorded phone call or video call with the "building and pest inspector" (a friend, colleague, or family member) as Kim Lee. The recording should capture your discussion about the earliest possible inspection date, potential alternatives, or solutions, such as arranging a priority appointment or getting a referral to another reputable inspector who may be available sooner. 5. Obtain agreement on the chosen strategy and options - Evidence : Draft an email addressed to all parties (Sarah Thompson, David Martinez, and Kim Lee) that clearly and professionally communicates the agreed-upon resolution. Include a brief summary of the chosen strategy and options, as well as any necessary action items. 6. Document all communications, agreements, and resolutions - Evidence : Compile a folder containing all relevant documents, email threads, and recordings related to the situation. Ensure that all parties have access to the necessary information. Include a brief summary of how you ensured that all parties have access to the necessary information. 7. Follow up with Sarah Thompson and other relevant parties- Evidence : Provide a follow-up email thread or a recorded phone call with Sarah Thompson and other relevant parties to ensure the agreed-upon resolution has been implemented successfully and to confirm client satisfaction. The communication should demonstrate your commitment to maintaining a professional relationship and ensuring a positive outcome for all parties. Your evidence must be clearly labelled and correspond to the number and title of the activity.Background: The buyer, Sarah Thompson, has entered into a contract to purchase a property from the seller, David Martinez. The contract stipulates that Sarah must obtain a satisfactory building and pest inspection report within 10 business days from April 10, 2023, which sets the deadline for April 24, 2023. On April 17, 2023, you, a conveyancer representing Sarah Thompson, receive a call from Sarah informing you that she has been unsuccessful in scheduling a building and pest inspection within the required timeframe. She has contacted multiple inspectors, but due to high demand, the earliest available appointment with a reputable inspector, Kim Lee from HomeSafe Inspections, is on April 27, 2023. This date is three days past the contractual deadline. Task You are now required to: 1. Contact Sarah Thompson to discuss her concerns and gather more information about the situation. Use open and professional communication strategies to understand her needs and requirements. 2. Identify potential issues and problems resulting from the delay in obtaining the inspection, as well as possible successful outcomes for both your organization and Sarah Thompson. 3. Contact the seller, David Martinez, to discuss the situation and explore possible strategies and options for resolving the issue. Consider the interests of of all parties and evaluate the risks and contingency strategies. 4. Reach out to Kim Lee from HomeSafe Inspections to confirm the earliest possible inspection date and discuss potential alternatives or solutions, such as arranging a priority appointment or getting a referral to another reputable inspector who may be available sooner. 5. Obtain agreement on the chosen strategy and options from all relevant parties, including Sarah Thompson, David Martinez, and Kim Lee. Communicate the agreed-upon resolution professionally and clearly in the form of an email addressed to all parties. 6. Document all communications, agreements, and resolutions related to the situation, and ensure that all parties have access to the necessary information. 7. Follow up with Sarah Thompson and other relevant parties to ensure the agreed-upon resolution has been implemented successfully and to confirm client satisfaction. Instructions for Evidence Submission: For each activity in this role play, you are required to submit evidence demonstrating your ability to perform the tasks effectively. Please adhere to the following guidelines when submitting your evidence: 1. Contact Sarah Thompson - Evidence : Record a video or audio of your conversation with the "buyer" (a friend, colleague, or family member) as Sarah Thompson. Ensure the recording demonstrates your use of open and professional communication strategies to understand her needs and requirements. 2. Identify potential issues and problems - Evidence : Submit a written document outlining the identified potential issues, problems, and successful outcomes for both your organization and Sarah Thompson. This can be in the form of a table or a report but must address issues, problems and the outcomes for both your organisation and your client. 3. Contact David Martinez: Evidence : Provide an email thread where you communicate with the "seller" (a friend, colleague, or family member) as David Martinez. Ensure the email conversation explores possible strategies and options for resolving the issue, considers the interests of all parties, and evaluates the risks and contingency strategies. 4. Reach out to Kim Lee from HomeSafe Inspections - Evidence : Provide a recorded phone call or video call with the "building and pest inspector" (a friend, colleague, or family member) as Kim Lee. The recording should capture your discussion about the earliest possible inspection date, potential alternatives, or solutions, such as arranging a priority appointment or getting a referral to another reputable inspector who may be available sooner. 5. Obtain agreement on the chosen strategy and options - Evidence : Draft an email addressed to all parties (Sarah Thompson, David Martinez, and Kim Lee) that clearly and professionally communicates the agreed-upon resolution. Include a brief summary of the chosen strategy and options, as well as any necessary action items. 6. Document all communications, agreements, and resolutions - Evidence : Compile a folder containing all relevant documents, email threads, and recordings related to the situation. Ensure that all parties have access to the necessary information. Include a brief summary of how you ensured that all parties have access to the necessary information. 7. Follow up with Sarah Thompson and other relevant parties- Evidence : Provide a follow-up email thread or a recorded phone call with Sarah Thompson and other relevant parties to ensure the agreed-upon resolution has been implemented successfully and to confirm client satisfaction. The communication should demonstrate your commitment to maintaining a professional relationship and ensuring a positive outcome for all parties. Your evidence must be clearly labelled and correspond to the number and title of the activity.
Business Law The Ethical Global and E-Commerce Environment
ISBN: 978-0071317658
15th edition
Authors: Jane Mallor, James Barnes, Thomas Bowers, Arlen Langvardt