1. Considering the computerised reservation system (CRS) that you are using, complete the table by providing one (1) example of the functions completed by the CRS.

CRS Function	Example
Sales function
Operational functions
Accounting functions

1. What are the system requirements to enter and exit the computerised reservation system you are using?

1. a) Explain the term 'mandatory fields'
2. Provide two (2) examples of mandatory fields required in your computerised reservation system.

1. What is a specific formatted entry and provide one (1) example that is required in your computerised reservation system?

1. When completing reservation requirements in your reservation system you will use a range of jargon and codes. List and explain six (6) examples of jargon and codes that you are using in the computerised reservation system.

Jargon or Code	Explanation

1. What is the purpose of system created deadlines for payments and issuing of documents within the computerised reservation system?

1. Explain how you can send and receive a message from Housekeeping using the computerised reservation system.

1. Inbound reservations allow businesses to supply products and services.

Complete the table by providing:

1. the name of a business that requires reservation for product or service
2. the product or service that the business provides
3. the type of customer who may make a reservation for the product or service from the following customer groups.

• Business traveller
• Event attendees
• Groups
• Inbound tourists
• Individuals
• Meeting and conference delegates
• Tour guides
• Tourists
• Travel Agents
• Event Companies

NOTE: You can use a customer type more than once but ensure that you use each customer type at least once in the table

Business that provides a product or service which requires a reservation	Name of a business that provides a product or service	Example of product or service that requires a reservation	Type of customers who would make a reservation
accommodation providers such as Hotels
cruise operators
holiday parks
meeting, conference, exhibition venues
tour operators
attractions such as a theme park
function and event venues
restaurants/cafe
vehicle rental companies
event staging companies
airlines
outbound tour wholesalers

Task 7 - Legislative and Regulatory Compliance

7.1 As relevant to your Operational Plan and the scenario of your business, outline a minimum of five (5) legislative and regulatory compliance considerations and provide an explanation as the context and how they apply, relevant to your Operational Plan.

Legislation and regulations can be accessed at:

• State:https://www.legislation.nsw.gov.au/
• Federal:https://www.legislation.gov.au/