COVID-19 illuminated costly ethnic and racial disparities in healthcare. You are the Human Resource Manager for a racially and diverse

workforce and your CEO is concerned about paying for healthcare benefits that could cause costly disparities and harm to minority

employees. The employees are non-union hourly workers. The age range is 20-40 years and 60% are classified as minority employees.

As a result, she has given you the task of developing a Strategic Training and Development plan to educate all employees on the value

of patient-centered care to improve healthcare equity. You are to make a compelling presentation on the best Learning and Delivery

Method to enhance employee engagement and comprehension for patient-centered care.

• Evidence-based Needs Assessment
• Evidence-Based Learning and Delivery Method
• Facilitator(s) and their evidence-based skill requirements.
• 3-5 Learning Objectives
• 3-5 Evidence-Based Agenda Items with appropriate sequencing
• One Evidence-based Assessment

Answer rating: 100% (QA)

EvidenceBased Needs Assessment Conduct a survey to assess employees current knowledge and understanding of patientcentered care and healthcare dispari... View the full answer