Create a service blueprint of the refinancing process. Why do you think the bank organized its process
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Question:
Create a service blueprint of the refinancing process. Why do you think the bank organized its process this way? What problems have ensued?
Examine the process carefully. Look at customer/ provider interactions. Which steps create value for the customer? Which steps can be eliminated? Construct a new blueprint showing how the overall process can be improved.
Related Book For
Money Banking and Financial Markets
ISBN: 978-0078021749
4th edition
Authors: Stephen Cecchetti, Kermit Schoenholtz
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