Why do you think Bank of America’s and MBNA’s cultures appeared to mesh rather than clash?
Answer to relevant QuestionsHow much of the smooth transition, if any, do you think comes from both companies glossing over real differences in an effort to make the merger work? How can an ethical culture be created? Are there potential drawbacks to eliminating conventional performance appraisal systems? What systems would need to be put in place to replace formal appraisals? What are the similarities and differences between on-the-job and off-the-job training? Why might this type of radical change process be easier for Starbucks to implement than it would be for other companies?
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