Discuss the issues of return fraud and wardrobing and the loss that retailers have from these practices.
Question:
Discuss the issues of return fraud and wardrobing and the loss that retailers have from these practices.
1. Is it okay to use an expensive product once and then get your money back? Should retailers have a generous return policy in order to attract shoppers?
2. Many shoppers buy clothing in order to try it on at home. They are uncomfortable using a dressing room. Is this ethical behavior on the part of the consumer?
3. Do you think that companies have the right to create a database of customers that return too much merchandise? Should companies have the right to refuse to sell to these people?
4. Do you think that Rent the Runway provides a good alternative to wardrobing? What additional types of things could people "rent"?
Consumer Behavior Buying, Having And Being
ISBN: 9780135225691
13th Edition
Authors: Michael R. Solomon