Empathy, making others feel that we understand and appreciate what they are going through, is a powerful tool in delivering bad news. Recall a situation in which either you had to deliver bad news to someone or in which someone delivered bad news to you.  Was empathy utilized in the message? How did the empathetic message aid in the delivery of the news? Or, if the message lacked empathy what was the impact from your perspective on the delivery of the message?

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In a situation where someone is delivering bad news empathy can significantly influence the experien... View the full answer