Hooters: More than a Waitress?Hooters is a successful chain ofrestaurants and bars that features waitresses in tight shirts andvery short shorts. Hooters also markets T-shirts that bear its nameas well as its slogan More Than a Mouthful. Former Hooterswaitresses filed a class action lawsuit alleging that theatmosphere Hooters created in its restaurants allowed them to besexually harassed. One waitress noted on a talk show We thought itwas a family restaurant. [The uniforms] made us look stupid. 118The former waitresses have noted that Hooters hired no malewait staff and that all of the waitresses at its restaurantsare very young and mostly blonde. Customers cooks and managersaccording to the women made lewd comments and on occasion touchedthem. The women contend that Hooters atmosphere their mandatoryuniforms and all-male management caused them to besexually harassed. The EEOC and Hooters settled the litigation.Hooters dress policy and its slogans and practices remain thesame.119 Hooters continues to enjoy great success and itrecently created Hooters Airlines a company that flies to resortdestinations and features Hooters girls as flight attendants

a..What role should managers play in minimizing customerharassment?

b. Would you work for and/or patronize Hooters?

Answer rating: 100% (QA)

a Managers should take steps to ensure that customers do not engage in harassing behavior ... View the full answer