how to improve contact resolution rate 5-8 minutes 80% of the time in a call centre operation

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how to improve contact resolution rate 5-8 minutes 80% of the time in a call centre operation

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Improving the contact resolution rate in a call center to achieve a target of resolving 80 of calls within 58 minutes requires a multifaceted approach This involves optimizing processes enhancing agen... View the full answer

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