I need help with some more information on this topic. I am unsure how to access the library articles, and, to be honest, I am overwhelmed. I also need help with organizing. It needs to be about ten page so the more information, the better. please include references so i can follow up with my own research. thank you!

topic I want to use is - customer service in reverse logistics and how influential it is, more or less.

i also need an abstract, but am unsure what the difference between that and an introduction is.

"The assignment must be a research paper in which you draw conclusions based on high-quality research referencing academic or scholarly sources. The sources you use must represent research, not the opinion of authors. Expect to use our online library and to find peer-reviewed journal articles, textbooks and reports from think tanks and government agencies such as CRS or GAO as your sources."

This is for a reverse logistics class.