If the customer has direct contact with service employees, then people ______________. a. may be turned away
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Question:
If the customer has direct contact with service employees, then people ______________.
a. may be turned away from the service provider
b. perceive greater risk and uncertainty
c. tend to be part of the service experience
d. may not be able to see or hear the services provided
Related Book For
International Marketing And Export Management
ISBN: 9781292016924
8th Edition
Authors: Gerald Albaum , Alexander Josiassen , Edwin Duerr
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