Imagine that you are a production manager in a pasta making factory located near CBD of one of the largest cities in Australia (Sydney, Melbourne, Brisbane and Gold Coast). You also know that there are many similar factories making pasta in your city, making it a competitive business. You recognise that providinghigh quality, variety of pasta flavours, friendly service and having actively engaged employees is going to make the difference between your factory's success and failure. Your management team decides to first address organisational citizenship and employee engagement as drivers of high-quality customer service.

Task Requirements

First, think about what your factory can do to enhance the engagement and citizenship behaviours of your employees. Yourmanagement team next decides that it will be important to minimise dysfunctional employee behaviours if the pasta factoryis to succeed.

Second, identify some dysfunctional behaviours that should be minimised.

Third, think about what your factory can do to minimise the occurrence of these destructive behaviours.

Fourth, identify your top three suggestions/recommendations for the Pasta factory to succeed.

Provide Evidence to Support your Responses

So far, you have written your responses about what you have readand learnt. The next step is to find a minimum of five (5) peer-reviewed academic articles from Google Scholar and ProQuest research database which provide evidence/support the main ideas you have determined from your reading.

Note: students who cite relevant peer-reviewed academic articlesin the 'Holmes Adaptive Harvard Referencing' requirements may achieve higher marks than those who do not cite relevant materials in the required referencing requirements. If you're in doubt about what is a peer-reviewed academic article please ask your tutor inthe interactive tutorial sessions or the unit coordinator in the drop-in sessions.