Imagine you are the owner, manager or team member of the company know as Flight centre. Your task is to research current best practice in maintaining customer records and customer interaction history and then describe / suggest what your company will do to achieve best practice in these areas. 

You are required to document the process including how your company manages customer satisfaction, customer confidentiality and customer security? 

How do your recommendations compare with what currently exists in the company?

Answer rating: 100% (QA)

As the managerteam member of Flight Centre we recognize the critical importance of maintaining customer records and interaction history To achieve bes... View the full answer