Imagine you just started a support call from an end-user who has a very difficult question that

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Imagine you just started a support call from an end-user who has a very difficult question that involves multiple applications, some of which you might not be familiar with. Describe your approach to supporting this Customer.

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Auditing Cases An Interactive Learning Approach

ISBN: 9780134421827

7th Edition

Authors: Mark S Beasley, Frank A. Buckless, Steven M. Glover, Douglas F Prawitt

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Posted Date: Sep 19, 2023 08:28 AM

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Imagine you just started a support call from an end-user who has a very difficult question that

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When faced with a support call from an enduser with a complex question involving multiple applications some of which I may not be familiar with I would take a systematic and customercentric approach t... View the full answer

Auditing Cases An Interactive Learning Approach

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