In November 2013 while under construction part of the building collapsed at the Tongaat Mall in KZN, killing two people and injuring several other people. A few days before the incident scaffolding supporting the structure was removed. On the day of the incident, eyewitnesses say they heard a thunderous sound with visible smoke, and dust, and heard lots of screaming out for help in isiZulu.

An inquiry into the incident found that sections of the Occupational Health and Safety Act were contravened, and that "defective material" and poor construction methods were used.

Adapted from:

https://ewn.co.za/2016/05/24/Labour-Dept-to-hand-over-Tongaat-Mall-collapse-report-to-NPA

https://mg.co.za/article/2013-11-19-one-dead-29-injured-in-tongaat-mall-roof-collapse/

You may conduct additional research to answer the questions, remember to reference the source of your information.

QUESTION 1 [50]

1.1 Imagine that you were on-site during the collapse of the Tongaat Mall building in KZN. Discuss the quality management principles and whether you regard quality as an important aspect in relation to the case study. Motivate your answer. (20)

1.2 When developing and implementing a Quality Management System (QMS), the process must be clear and comprehensive, and the key stages of the process must follow the SANS 9001 clauses. Discuss the key stage of development and implementation in line with case study 1, including advantages and disadvantages. (15)

1.3 The main objective of a quality management system management review is to seek improvement. Examine the key areas of a quality management review in line with SANS 9001 and case study 1 and indicate what a quality management review will ensure when carried out effectively. (15)

Answer rating: 100% (QA)

11 Quality management principles are essential in any construction project including the building of Tongaat Mall in KZN Quality refers to the degree to which a product or service meets specified requ... View the full answer