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In the final weeks of 2022, many travelers holiday plans were disrupted by a winter storm that halted airline travel across the nation. Days of disruption from a weather event that affected all carriers became a winter preparedness and Crew Network event unique to Southwest Airlines. As a result, we let down both our Customersand our People who heroically serve them. Winter Storm Elliott was epic in scale, velocity, and duration. The result, over several days, was cascading and close-in flight cancellations in unprecedented numbers. It exceeded our ability to quickly and efficiently reschedule the airline, especially our Flight Crews. These scheduling issues led to further flight cancellations until we were able to reset the airline. While we were, and remain, well-prepared for winter weather throughout our nationwide system, the severity and magnitude of the storm was more sudden and severe than had been predicted and, thus, had a greater impact on our airport operations than planned.

2. Opportunity to improve operations: Southwest released a summary of the event along with an action plan. I have included a copy of this document for the assignment. SW_FinalSummary_ActionPlan_3-30.pdfDownload SW_FinalSummary_ActionPlan_3-30.pdf
4. John Kotters methodology on change in organizations includes eight steps. You can review the change model steps on kotterinc.comLinks to an external site..

Directions for the Application Assignment

2. Review the winter crisis at Southwest Airlines.
4. Next, review Southwests action plan in response to the crisis.
6. Then, analyze the change process in Southwest Airlines using Kotters Eight Steps for Leading Change
8. The deliverable is a word document 3-5 pages in length that addresses each step of the change model for Southwest Airlines. For example, Step 1: Create A Sense of Urgency.
10. The document should be written in complete sentences and free of grammatical errors.
12. You should analyze each step in the change model. You can also provide feedback on their response. For example, was the response time sufficient? Did it seem that Southwest had a sense of urgency to make a change?
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