John recently purchased a new car that he had been dreaming of for years. He spent a
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Question:
John recently purchased a new car that he had been dreaming of for years. He spent a significant amount of money on it and was initially extremely satisfied with his purchase. However, shortly after buying the car, he read a report stating that the same model he purchased had a lower safety rating than he had previously thought.
a) What is the situation that John is experiencing after the purchase (answer in two words), and
b) what actions can John take to resolve this situation?
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