Case 

Following your graduation from the School of Business, Wisconsin International University College, Ghana, you are appointed to be the manager of a large chain restaurant, located in Osu, Accra, in which you have worked in various roles while you were a student. You know the members of your well-knit, customer-oriented team well. The team, in fact, likes to say that they are a family who can be relied upon to take care of each other. Recently, the team voluntarily rearranged their schedules to allow Gabby, one of the servers, shifts which enables him to take care of his mother, who has recently become ill. To reinforce the importance of teamwork, the staff pools all gratuities, which are distributed biweekly in accordance to an agreed-upon formula for each position. Two months into your new role you notice that the amount of the gratuities has been falling despite the fact the restaurant has been doing well: both food and beverage revenues are up. You do an analysis and discover that Jacques has been declaring lower gratuities than in the past. You make a point to watch Gabby’s section over the next few shifts and notice that he is pocketing, and not declaring, his cash receipts.

You decide you need to address this situation.

1. Propose a title for the case and justify it.

2. From the case, identify and justify the leadership style used by you the manager. Explain two reasons why it is appropriate.

3. What type of power did you possess that made you get the position of a manager in the restaurant? Explain your answer.

4. Identify and explain two types of power that will be relevant when addressing Gabby’s dishonest situation.

5. How will you address Gabby’s dishonest situation?

Answer rating: 100% (QA)

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