A bank is considering adding another teller window. Currently, the bank has 3 teller windows. On...
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A bank is considering adding another teller window. Currently, the bank has 3 teller windows. On average, 27 customers per hour use the bank teller windows. Each teller can serve an average of 10 customers per hour. The bank manager has estimated that it costs $70 per hour per teller; the cost of customer waiting (floor space, etc) is $100 per hour. Assume the bank manager has decided to add one more teller. Round all intermediate calculations to three decimal places, and your final answers to whole dollars. The cost of capacity with 4 tellers will be , and the cost of customer waiting with 4 tellers will be. Multiple Choice $351; $280 $280; $351 $210; $1005 $280; $81 A bank is considering adding another teller window. Currently, the bank has 3 teller windows. On average, 27 customers per hour use the bank teller windows. Each teller can serve an average of 10 customers per hour. The bank manager has estimated that it costs $70 per hour per teller; the cost of customer waiting (floor space, etc) is $100 per hour. Assume the bank manager has decided to add one more teller. Round all intermediate calculations to three decimal places, and your final answers to whole dollars. The cost of capacity with 4 tellers will be , and the cost of customer waiting with 4 tellers will be. Multiple Choice $351; $280 $280; $351 $210; $1005 $280; $81
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Service Management Operations Strategy Information Technology
ISBN: 978-0077841201
8th edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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