Operant conditioning is a type of learning process that involves modifying behavior through consequences. It was first
Question:
Operant conditioning is a type of learning process that involves modifying behavior through consequences. It was first described by psychologist B.F. Skinner and is based on the principle that behavior is influenced by its consequences. In operant conditioning, behavior is shaped by the reinforcement or punishment that follows it.
Your team owns an organizational development consulting firm, and has done well based upon referrals. You have recently been hired to consult at the Dunder Mifflin Paper Company, located in Pennsylvania. You have been told that recently the growth of the business has leveled off dramatically, and the board of directors are a bit concerned that if nothing is done, Dunder Mifflin might even lose money next month. You have traveled to Pennsylvania to observe and interview workers at Dunder Mifflin, and to your dismay, you have discovered that several members of the company have adopted poor work habits and you think some operant conditioning interventions may help.
1. Dwight Schrute, Sales
Dwight has a high need for power and doesn't get along with Jim, another sales person in the office. Dwight looks at everything in a "black" or "white" perspective and is very judgmental of others. Dwight wants to be the favorite employee and thinks he should earn a promotion as the "Assistant to the Assistant Regional Manager".
- What is the operant conditioning you recommend for Dwight?
- What are the specific interventions you recommend to improve his behavior?
- What is the reinforcement schedule you recommend?
2. Kelly Kapoor, Customer Service Representative
Kelly spends most of her time talking about how much she loves Ryan and seems unable to focus on her work. Ryan doesn't seem very interested in Kelly although she frequently tries to engage him in conversations.
- What is the operant conditioning you recommend for Kelly?
- What are the specific interventions you recommend to improve her behavior?
- What is the reinforcement schedule you recommend?
Fundamental Managerial Accounting Concepts
ISBN: 978-1259569197
8th edition
Authors: Thomas Edmonds, Christopher Edmonds, Bor Yi Tsay, Philip Olds