Process Improvement Flowchart As-Is Process Flow Chart Evaluation Select a process from an organization you work for
Question:
Process Improvement Flowchart As-Is Process Flow Chart Evaluation Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 & Week 4 Signature Assignments as well. INCLUDE flowchart of the as-is process using Microsoft Word, PowerPoint, Vizio, or Excel. Evaluate the efficacy of your process using process improvement techniques. The procedure for initiating a new auto claim has been evaluated, and the overall procedure is quite good. The procedure is rather simple, with a flow designed to build the file with each step. It could be necessary to add a few phases to speed up the process and facilitate information flow. Process Improvement Flow Chart Determine how the process can be improved based on the results of your evaluation. Making sure I am asking in-depth questions to glean as much information from each meeting is one way, I may improve this approach. This will lessen the number of calls made in the event that information is missed.
Define metrics and measure the current process. "A process metric is something we can measure that informs us about the performance and capability of a process. For a process observer or designer, there are three key process metrics: Inventory, flow rate, and flow time" . Use process improvement techniques to improve the process. INCLUDE a flow chart of the improved process using Microsoft Word, PowerPoint, Vizio, or Excel. Use your professional judgment to ascertain how the future process will perform according to your metrics.
Summary executive summary that includes the following: A brief description of the process based on the flowchart of processes current state The results of your process evaluation and how the weak points can be strengthened. Include a description of the process improvement technique(s) used. A brief description of process improvements based on the process of the future state How you anticipate the future process will perform based on metrics used to evaluate process current state A description of your process improvement project to achieve the process future state
YELOW CAB A weakness is that repeated calls would need to be placed if there was insufficient detail. This not only prolongs the time it takes for a car to be repaired, but also causes the adjuster and insured to have to make more phone calls. A very thorough statement should be taken to stop this, and the adjuster should obtain as much information as they can in case it's required later in the claim. Operations will be more effective and efficient. The adjuster will make fewer calls if more information about the claim is available up front, and it might facilitate making speedier determinations of liability. I believe that the process improvement initiative has improved the claims procedure' overall flow. It will aid in developing more efficient and effective claim completion procedures. Additionally, this will increase the customer's happiness with their claims service. Adjusters will need to spend a bit more time getting the information up front but this will save time and phone calls in the long run with a more defined framework on what to ask and how to gather information during the statement process
I believe that future operations will go more smoothly and effectively. The adjuster will make fewer calls if more information about the claim is available up front, and it might facilitate making speedier determinations of liability. As an auto claims adjuster, getting new claims started and moving in the proper direction is a process I deal with frequently. Reviewing coverages is the first step in getting things started. There couldn't be a claim without the appropriate coverage. Once coverage is confirmed, the claim can be processed with the help of the insured's statement, a police report, additional proof, and a claimant statement. While reviewing the current procedure, I found that some specifics may be improved to make it run more smoothly and effectively.
Process Evaluation
Evaluate your process using 1 of the following:
- Use the lean concept to find ways to eliminate waste and improve the process
- SPC or Six Sigma to reduce defects or variances in the process
< evaluation here> |
Evaluation of Control Chart and Process Metrics
INCLUDE the following in Excel:
- Calculate the defined process metrics including variation and process capability.
- Develop and display a control chart for the process.
Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)
< evaluation here> |
Executive Summary
executive summary that includes the following:
- A summary of the Process Evaluation (using either Lean or SPC or Six Sigma)
- A summary of the Evaluation of Control Chart and Process metrics based on SPC methods
- A summary of your evaluation of whether the process would benefit from the use of Six Sigma, Lean, or other tools
- A description of the SPC project and recommendations for improvements
Auditing and Assurance services an integrated approach
ISBN: 978-0132575959
14th Edition
Authors: Alvin a. arens, Randal j. elder, Mark s. Beasley