1. Review the following:Net Promoter Score (NPS)- A Brief Introduction

Think of three different companies for which you could be considered a Promoter, Passive, or Detractor.For each company, describe your experience and explain why you would fit into the category (Promoter, Passive, Detractor). Think about what steps the company could make to improve your customer experience. What would you advise based on what we've studied this week?

Answer rating: 100% (QA)

Answer Net Promoter Score NPS A Brief Introduction The Net Promoter Score NPS is a metric used to measure customer loyalty and satisfaction based on their likelihood to recommend a companys products o... View the full answer