Review the following scenario: You work in customer service for the local bus station. A bus is
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Question:
Review the following scenario: You work in customer service for the local bus station. A bus is running over an hour late due to mechanical issues. Customers are getting very angry and complaining loudly. There are no busses available to take the customers, and they must wait another 30 minutes for the bus to be repaired. Using the knowledge gained during this course, discuss how you would use various strategies to resolve the situation.
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