Sally is a manager of customer service for a company in Florida that primarily responds to...

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Sally is a manager of customer service for a company in Florida that primarily responds to upscale European American customers using the phone. The company had a policy of not hiring customer workers with a Spanish accent. Sally wonders if the policy is outdated and even slightly racist. However, Sally is pretty sure that challenging the company policy will lead to major friction between her and her boss. What should Sally do? Sally is a manager of customer service for a company in Florida that primarily responds to upscale European American customers using the phone. The company had a policy of not hiring customer workers with a Spanish accent. Sally wonders if the policy is outdated and even slightly racist. However, Sally is pretty sure that challenging the company policy will lead to major friction between her and her boss. What should Sally do?

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Sally is facing an ethical dilemma involving potential discrimination in hiring practices Here are some steps she can take to address her concerns in a professional and constructive manner 1 Research ... View the full answer