1. The post-COVID-19 world is different from that before 2019. Businesses have to adapt to the new normal. Processes that are implemented during the pandemic have to be dismantled. Customers' behaviors and expectations are changing. Organisations have to find solutions for their supply chain disruptions, labour shortages, high operating costs, and environmental and sustainability expectations. Consider the organization you are working in or one that you are familiar with. You are asked to identify a business process in this organisation where this new norm is affecting the business in meeting customers' expectations and internal performance target. You may discuss with your supervisor or experienced colleagues to select this process. You are going to lead a Lean Six Sigma project to improve the process in the current environment. Submit a report on how you would identify the process issues, analyse the problem, recommend and implement ideas to improve the process and establish control plans to sustain the improved process using the Lean Six Sigma DMAIC approach. We shall thereafter call your selected organization as the "subject organization" and the selected business process as the "subject business process". This ECA focuses on the process-centric approach and qualitative analysis of the DMAIC model. 
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3. Let's consider the Amazon Corporation as our subject organization, focusing on their supply chain process as the subject business process.
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6. List down the stakeholders that are affected by the issue(s). Identify the problem statement about the issue(s) in the subject business process. Examine the impact of the issue(s) on the subject organisation's businesses and its stakeholders. (You may refer to the problem statement template in Gitlow et al., 2015, p. 247.)

Answer rating: 100% (QA)

Stakeholders Affected by the Issues 1 Customers Delays in supply chain can result in late deliveries and unavailability of products leading to dissati... View the full answer