The quality of an organization's business continuity plan (BCP) will directly influence how well it performs during a crisis. For example, the city of Springfield, Tennessee, suffered a ransomware attack in 2016. See the story, Springfield City Hall Recovers From Ransomware Attack.

It was good that the city was able to reinstall its data from backup instead of yielding to the hackers, but the network was still down for several days. A more effective BCP may have kept things up and running throughout the process of recovery.

Find two recent examples where an organization didn't perform well through a crisis because of its BCP:

1. Explain fully the incident that occurred.
2. Describe how it affected the organization.
3. Give your opinion and suggestions of how the organization could have adjusted its BCP to improve performance.

Answer rating: 100% (QA)

Introduction Organizations build adequate business continuity plans BCPs with the aim of preparing to address emergencies The failure to address criti... View the full answer