The use of multiple-performance measures in the Balanced Scorecard would be expected to lead to all of
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A. More extensive use of financial measures such as cost and profit
B. Employees recognizing the various dimensions of work
C. The use of new performance measures such as customer satisfaction and employee morale
D. Group-level performance measures
Related Book For
Money Banking and Financial Markets
ISBN: 978-0078021749
4th edition
Authors: Stephen Cecchetti, Kermit Schoenholtz
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