1. What are the challenges with the current CVS pharmacy service process?
2. How would you redesign the CVS pharmacy service process (you may provide one or more relevant graphics in an appendix)?
3. Explain how your new design can address the issues and improve the pharmacy fulfillment process.
4. What IT changes are required to implement your new design?

Answer rating: 100% (QA)

Challenges with the current CVS pharmacy service process may include Long wait times Customers often experience long wait times at the pharmacy counte... View the full answer