What is the social style of both Mr. Khalid and Mr. Gotham?

Who was in power during this negotiation and what was the strategy applied to maintain control over the conversation?

The mirroring tactic was applied in this dialogue; can you spot it?

The following is a dialogue between Mr. Khalid, the Supply Chain Manager, and Mr. Gotham, the Business Development Manager of a shipping company, negotiating shipping terms and rates. Read this dialogue and answer the above questions:

Mr. Khalid: Thank you for taking the time to meet today, Mr. Gotham. We've been reviewing our shipping needs, and I believe there may be an opportunity for us to collaborate.

Mr. Gotham: I appreciate your interest, Mr. Khalid! Our company takes pride in providing efficient and reliable shipping services. Let's dive into the details. What specific shipping terms are you looking for?

Mr. Khalid: I appreciate your enthusiasm, Mr. Gotham. As I was saying, we have regular shipments from our manufacturing facility to various distribution centers. I'd like to ensure that our shipping rates account for potential fluctuations during peak seasons.

Mr. Gotham: I understand the concern, but our proposed fixed monthly rate with guaranteed delivery times is based on stable average shipment volumes. We believe it provides the best value.

Mr. Khalid: I hear your perspective, Mr. Gotham. Stable average shipment volumes are indeed a factor to consider. However, I must also take into account the potential impact of peak season fluctuations on our shipping costs. Let's focus on stability as well and explore options that address both stability and flexibility.

Mr. Gotham: That's an interesting perspective, Mr. Khalid. Stability is crucial, but I understand the need for flexibility during peak seasons.

Mr. Khalid: I appreciate your understanding, Mr. Gotham. It's essential to strike a balance between stability and flexibility to accommodate our operational requirements effectively.

Mr. Gotham: Agreed. We must find a solution that caters to both stability and flexibility.

Spot the negotiation techniques from the conversation.

Answer rating: 100% (QA)

The detailed answer for the above question is provided below A Social Style Mr Khalid Appears diplom... View the full answer