Which is true about informal groups?

They are not a part of effective organizations.

They can influence organizations both positively and negatively.

They are groups that do not have an influence on individual behaviors.

They are not influential on group behaviors.

None of the answers

Question 2

1 Point

In what areas will workgroups NOT have an influence?

Interests

Behaviors

Attendance

Motivation

Performance

Question 3

1 Point

How can teams ensure effective group decision-making?

Establish norms and expectations for team processes

Select the least costly decision

Adhere to what the senior-level team members believe are the best decisions

Always use majority rules as a way to make decisions on available options

Question 4

1 Point

What type of message may be best communicated through email?

Memo to share company efforts to reduce waste

Company policy on employee use of social media on company time

Employee disciplinary decisions

Assignment of new employee training

None of the above

Question 5

1 Point

If you needed to communicate a message to front-line staff regarding cleaning break room policies, which is the best mode of communication to use?

Video conferencing

Text message

Email memo

Presentation to the entire organization

Individual meetings

Question 6

1 Point

What is a challenge of effective group decision-making?

Team members always agree on how to select the best available option

There is an established process for selecting the best available decision for an issue

Groupthink

Too few diverse ideas are provided to the team

All of the answers

Question 7

1 Point

What is a benefit of a team decision?

The decision-making will always be quick.

The team will always have all available information to make a decision.

The group decision-making process is useful to effectively identify available options and come to a consensus on identifying the best alternative to a decision.

The decision will never impact the organization.

Question 8

1 Point

How can one demonstrate active listening when verbally communicating with another person?

Summarize what the person said after they are finished speaking

Offer advice to the person delivering the message

Nod your head in agreement

Avoid making eye contact

None of these

Question 9

1 Point

Work teams are characterized as ___________.

Groups designed to work collaboratively together on a stated purpose or goal

People who know each other but do not share related tasks, processes, or objectives

Collection of individuals organized around similar tasks or a similar process

A collection of individuals for the sole purpose of achieving a shared objective or goal

Individuals organized informally for workers with similar backgrounds and interests

Question 10

1 Point

What characteristic of a team is likely most susceptible to issues concerning groupthink?

An experienced team that makes decisions consistently

Teams that have diverse members

Informal groups

Teams that are newly formed

None of these

Question 11

1 Point

A formal group is defined as ___________.

A collection of individuals for the sole purpose of achieving their individual goals

People who know each other but do not share related tasks, processes, or objectives

Collection of individuals organized around similar tasks or a similar process

A group designed to work collaboratively together on a stated purpose or goal

None of these

Question 12

1 Point

A supervisor is planning to ask for volunteers to work overtime during the holidays and realizes that many individuals have personal plans. How should the supervisor communicate the company’s needs?

Email all individuals selected to work overtime

Post a memo on the company electronic notice board and in the break room, requesting volunteers to work overtime

Text message all employees to ask if they are interested in working during the holidays

Set up a meeting with all potentially impacted employees to ask for volunteers

Both b and d

Question 13

1 Point

Which is not a primary mode of communication?

Phone calls

Verbal communication

Non-verbal communication

Oral communication

None of these

Question 14

1 Point

Which types of groups can influence workplace behaviors on an individual, group, or organizational level?

Workgroups

Informal groups

Formal groups

Work teams

All of these

Question 15

1 Point

Groupthink is the act of _________.

Asking all group members what they think about a situation

Always thinking about the group before making your own decision

Generating many ideas to consider through group processes

Becoming complacent in researching information or not allowing experts to present differing ideas from group members in making decisions that may be flawed

Answer rating: 100% (QA)

The detailed answer for the above question is provided below Which is true about informal groups Informal groups can indeed influence organizations bo... View the full answer