1. Why did KFC China undertake digital transformation?
2. How did KFC China improve the customer journey using digital transformation? How were the pain points addressed?
3. How did digital transformation benefit KFC China?
4. How can KFC China or the Quick-Service Restaurant industry utilize digital technologies for further service innovation?
5. What are the key takeaways from KFC's digital transformation?

Answer rating: 100% (QA)

KFC China undertook digital transformation to stay competitive in the rapidly evolving restaurant industry and meet the changing preferences and expectations of customers The rise of digital technolog... View the full answer