you operate a box folding machine. The machine isn't folding the flaps as it should and as a result, the boxes are not as sturdy as they should be. You follow standard protocol by conducting the standard trouble shooting checks and then call a maintenance technician. When he arrives, you explain the trouble shooting results and what you think issue is. He doesn't seem to listen to you but fixes the machine quickly and leaves. A short time later, the machine breaks again. You call the technician back, but the technician does the same thing. The machine works well for a short time then stops folding the flaps again.

Based on the scenario, select which statement would be most effective AND least effective statement.

A) Ask the technician to get a second opinion to help him determine what is causing the issue.

B) continue to work with this technician while sharing your trouble shooting findings.

C) trust your own trouble shooting findings and try to fix the machine yourself.

D) call the supervisor of the technician and complain that he ignores your advice and can't detect the problem.

Answer rating: 100% (QA)

Most effective statement A Ask the technician to get a second opinion to help ... View the full answer