How would your answer to Exercise 3.16 differ if you were allowed to staff agents for less than 8 hours if they are paid 10% more per hour compared to permanent agents?

Data From Exercise 3.16:

The call volume data for Figure 3.13 is given in Table 3.7. Develop and solve an integer programing formulation to find the minimum number of service agents to staff the offered load. An agent handles on average 10 calls per hour.

Figure 3.13:

Transcribed Image Text:

TABLE 3.7 Call Volume Data for Exercise 3.16 Time 7:00 a.m. 8:00 a.m. 9:00 a.m. 10:00a.m. 11:00a.m. 12:00p.m. 1:00 p.m. 2:00p.m. 3:00p.m. 4:00 p.m. 5:00 p.m. 6:00 p.m. 7:00 p.m. 8:00 p.m. 9:00 p.m. 10:00 p.m. 11:00p.m. 12:00a.m. 1:00 a.m. 2:00 a.m. 3:00 a.m. 4:00 a.m. 5:00 a.m. 6:00 a.m. Calls/hour 405 830 860 410 400 450 500 460 503 840 850 1550 1540 1480 1510 1520 1503 660 670 405 415 410 411 398