Using the data in Table 3.7, determine the staffing levels required for each interval using the rule
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Using the data in Table 3.7, determine the staffing levels required for each interval using the rule of thumb of β = 2.
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TABLE 3.7 Call Volume Data for Exercise 3.16 Time 7:00 a.m. 8:00 a.m. 9:00 a.m. 10:00a.m. 11:00 a.m. 12:00p.m. 1:00 p.m. 2:00 p.m. 3:00p.m. 4:00 p.m. 5:00 p.m. 6:00 p.m. 7:00 p.m. 8:00 p.m. 9:00 p.m. 10:00 p.m. 11:00p.m. 12:00a.m. 1:00 a.m. 2:00 a.m. 3:00 a.m. 4:00 a.m. 5:00a.m. 6:00 a.m. Calls/hour 405 830 860 410 400 450 500 460 503 840 850 1550 1540 1480 1510 1520 1503 660 670 405 415 410 411 398
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Related Book For
Service Systems Engineering And Management
ISBN: 978-0367781323
1st Edition
Authors: A. Ravi Ravindran ,Paul M. Griffin ,Vittaldas V. Prabhu
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