Assume you are a systems analyst and a proud member of a project team that has just
Question:
Assume you are a systems analyst and a proud member of a project team that has just completed a major project that spanned several years and that touched almost every business unit in your organization. The project was completed ahead of schedule and well within budget. Development and implementation went very smoothly with virtually no disruption of business operations.
A postimplementation survey indicates that system users have been able to use the system with minimal training, although there have been some comments from the more vocal users that it wasn’t quite what they expected and doesn’t do some of the things they thought it would. Should the project be considered a success?
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Nicholas Maina
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