The following is a story narrated to a systems analyst involved in developing an information system for selecting and ordering a book for a library. “A library employed a branch librarian and five librarians.

Each month, the librarians placed a check mark against a list of forthcoming books received for pre-order. The branch librarian would order books with at least three check marks after exercising his own judgment. However, the librarians believed that the head librarian wasn’t using his judgment at all. Moreover, as there was only one librarian who handled children’s books, they were rarely ordered. They proved their point by placing a check mark against a highly priced book that was not relevant to the library, yet the book was ordered and received.”

a. What is the type of user story narrated above?

b. Discuss how a systems analyst can use this story for information system design and development.

c. Should a systems analyst complement this story with other information gathering methods? Why?