The following table shows data on the average number of customers processed by several bank service units
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a. Compute the labor productivity and the multifactor productivity for each unit. Use an eight-hour day for multifactor productivity.
b. Suppose a new, more standardized procedure is to be introduced that will enable each employee to process one additional customer per day. Compute the expected labor and multifactor productivity rates for eachunit.
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a Labor Productivity and Multifactor Productivity for Each Unit Unit Employees Customers per Day Lab...View the full answer
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