This chapter introduced the Service process and the Promotion process: a. Diagram each process with a BPMN.
Question:
a. Diagram each process with a BPMN.
b. For each process, specify efficiency and effectiveness objectives and measures appropriate for CBI.
c. What new IS technologies could CBI use to improve these processes, as specified by your measures in item b?
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a Service Process Promotion Proce b Service Process i Efficiency Objective Fewer product returns Mea...View the full answer
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Related Book For 
Processes Systems and Information An Introduction to MIS
ISBN: ?978-0133546750
2nd edition
Authors: Earl McKinney, David M. Kroenke
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