This chapter suggests that consumers judge service quality along five key dimensions: tangibles, reliability, responsiveness, assurance, and
Question:
(a) A physician,
(b) Bank,
(c) Car rental,
(d) Dry cleaning?
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Related Book For 
Marketing
ISBN: 978-1259268809
10th Canadian edition
Authors: Frederick Crane, Roger A. Kerin, Steven W. Hartley, William Rudelius
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