Wendy Jefferson wants to measure her divisions product quality. Link an appropriate performance measure with each balanced
Question:
Product Quality
a. Financial (investor)
b. Learning and growth (employee)
c. Internal business processes
d. Customer
Possible performance Measures
1. Number of defective products returned
2. Number of products failing inspection
3. Increased market share
4. Savings from employee suggestions
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Related Book For
Principles of Accounting
ISBN: 978-1133626985
12th edition
Authors: Belverd E. Needles, Marian Powers and Susan V. Crosson
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