Question: Wendy Jefferson wants to measure her division s product quality Link

Wendy Jefferson wants to measure her division’s product quality. Link an appropriate performance measure with each balanced scorecard perspective.
Product Quality
a. Financial (investor)
b. Learning and growth (employee)
c. Internal business processes
d. Customer
Possible performance Measures
1. Number of defective products returned
2. Number of products failing inspection
3. Increased market share
4. Savings from employee suggestions


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  • CreatedMarch 26, 2014
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