What are the business benefits of using intelli-gent techniques for knowledge management?

1.    Define an expert system, describe how it works, and explain its value to business.
2.    Define case-based reasoning and explain how it differs from an expert system.
3.    Define machine learning and give some examples.
4.    Define a neural network, and describe how it works and how it benefits businesses.
5.    Define and describe fuzzy logic, genetic algorithms, and intelligent agents. Explain how each works and the kinds of problems for which each is suited.