What is the purpose of critical success factors methodology and the strategic impact grid in the planning

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What is the purpose of critical success factors methodology and the strategic impact grid in the planning process? Explain the four quadrants of the strategic impact grid. Illustrate with at least one example for each quadrant. Please provide references to support your answer.
What is the difference between the strategic and operational planning? Be specific. Explain why general and functional managers must be involved in information system planning decisions despite their lack of technical knowledge? Illustrate with at least two examples. Please provide references to support your answer.
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Personal Finance

ISBN: 978-0134040042

3rd Canadian Edition

Authors: Jeff Madura, Hardeep Singh Gill

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