What tactics can you use to deal with angry customers?

Question:

Fantastic news! We've Found the answer you've been seeking!

Step by Step Answer:

Related Book For book-img-for-question

Customer Service Skills for Success

ISBN: 978-0073397115

5th edition

Authors: Robert Lucas

See More Books

Question Posted: Dec 31, 2015 03:06 AM

See More Questions

After viewing the video-An epic failure of leadership-you are now a supervisor dealing with the aftermath of the riots. How would you address the stress level of your officers and what strategies...
What are the three methods firms can use to deal with underapplied or overapplied overhead at the end of an accounting period?
List the major approaches organizations use to deal with breakdowns.
Let z(k) denote the k-year continuously compounded zero-coupon yield for the current term structure. You are given that z(1) = 0.035, z(2) = 0.041, z(3) = 0.045, z(4) = 0.049, z(5) = 0.051, z(6) =...
Following are some selected interest rates a. Plot a yield curve using interest rates for government default risk-free securities. b. Plot a yield curve using corporate debt securities with low...
Find steady-state temperatures in the rectangle in Fig. 296 with the upper and left sides perfectly insulated and the right side radiating into a medium at 0°C according to u x (Î±,...
Retro Furniture Ltd suffered a severe drop in sales and profit performance for the year ended 30 June 2025. The income statement revealed that net sales were $$1$ 500 000 with a profit of $$310$...
Selection of most profitable product. Body-Builders, Inc., produces two basic types of weight- lifting equipment, Model 9 and Model 14. Pertinent data are as follows: The weight-lifting craze is such...
Why are there such discrepancies in the view of performance by the manager and the employees? Is this a good place for 360 feedback? How much should the manager be influenced by employee opinions?...
Consider a fixed partitioning scheme with equal-size partitions of 216 bytes and a total main memory size of 224 bytes. A process table is maintained that includes a pointer to a partition for each...
What causes customers to become dissatisfied?
What can you do to assist indecisive people in coming to a decision?
At 1 July 2019 Halyson plc had 500,000 ordinary shares of 25 pence each in issue together with 300,000 7.5% preference shares of 1 each. The balance on Halysons retained earnings at 1 July 2019 is...
Incomplete Data on Creation of Subsidiary Plumb Company created Stew Company as a wholly owned subsidiary by transferring assets and accounts payable to Stew in exchange for its common stock. Stew...
Block diagram model of a position control system is shown in Fig. P2.3: (a) In absence of derivative feedback ( $\left.K_{t}=0ight)$, determine damping ratio of the system for amplifier gain...
Problems 53-55 are based on a 30-year fixed-rate home loan of $\$ 585,500$ with an interest rate of $3.75 \%$. What is the monthly payment?
Five people are to dine together at a rectangular table, but the hostess cannot decide on a seating arrangement. In how many ways can the guests be seated?
Evaluate each expression in Problems 3-32. ${ }_{100} P_{1}$
Use lHpitals rule to find the limit. lim xiln x x - 1 sin TTX
On January 1, 2018, Khalid Ltd., which follows IAS 17, entered into an eight-year lease agreement for three dryers. Annual lease payments for the equipment are $28,500 at the beginning of each lease...
What are the implications of figure-ground relationships for print ads and for online ads? How can the figure-ground construct help or interfere with the communication of advertising messages?
Why are marketers sometimes forced to reposition their products or services? Illustrate your answers with examples.
Why is it more difficult for consumers to evaluate the quality of services than the quality of products?
Dollar-Value LIFO On January 1, 2018, Sato Company adopted the dollar-value LIFO method of inventory costing. Sato's ending inventory records appear as follows: Year Current Cost Index 2018 $31,600...
How many standards are included in the ELP accreditation standards? What stands out to you about the different areas? What are the topic areas under administration and leadership? What are the...
What is performance management systems? Do the companies where you (or others you know) have worked used performance management systems rather than performance appraisal systems? If yes, what kind of...

What tactics can you use to deal with angry customers?

Question:

Step by Step Answer:

You can deal with angry customer by remaining posi...View the full answer

Customer Service Skills for Success

Students also viewed these Marketing questions