Why is it important to begin with the metrics rather than to start by looking at the process?
Answer to relevant QuestionsJuran’s Law in Total Quality Management states that whenever a problem occurs, 15% of the time, it is the individual’s fault, 85% of the time; it is the process’s fault. Interpret this law from a process thinking ...Penny’s Pies is a small specialty supplier to a national coffee-house chain. Penny’s makes three types of pies (apple, cherry, and pecan). Penny’s operates 250 days per year with a single eight-hour shift. Capacity is ...You have been asked to determine the average waiting time for a process. Operations personnel tend to favor product component standardization while design and marketing personnel tend to resist it. Why is this true? What are the potential disadvantages to standardization? Identify three or four important failure modes for a cellular phone.
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