Why is least total cost performance not always what a customer prefers? Illustrate a situation that supports your answer?
Answer to relevant QuestionsWhat could be gained by “stapling yourself to an order”? Be specific and illustrate your answer. Compare and contrast the customer service, customer satisfaction, and customer success philosophies of supply chain management. Why does the contemporary view of procurement as a strategic activity differ from the more traditional view of "purchasing?" In the text, Tyco’s procurement of logistics services was discussed? Why is Tyco’s approach is considered innovative? What are the critical success factors for M&Ms and BMW, and Reebok in their mass customization strategies?
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