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Questions and Answers of
Management Leadership
Do happy workers lead to happy customers and profitable business? Why or why not?
1. Do you think the model used by Seats2Meet would work in the United States? Why or why not? 2. In what ways can social capital help you in running a start-up firm or doing freelance projects?
How have the Japanese flower growers worked together and with the government agencies to revitalize the flower export business?
1. What type of team is this team? How do you know? 2. What stage of group development is this team in? 3. What should Joe have done before, during, and after the meeting to ensure the commencement
1. What factors of group cohesiveness were present in this team? 2. What should Joe do now to ensure the team's effectiveness and ultimate success? Use the Model of Team Effectiveness (PPT 15-9) to
1. Can you identify some organizations that fit both of the criteria above? 2. Assume that Khan Academy wanted to move from being a nonprofit to a social enterprise. What products or services could
As the case study indicates, there appears to be a lack of clear communication occurring between the middle managers and top management. The company's future growth and development depends on clear
These managers to be handling its communication process ineffectively or at least not as well as some others do. Identify communication problems that should be avoided by individuals engaging in the
Is marketing one-way or two-way communication? Why?
During their initial meeting, what "noise" was present that hindered Miguel and Pilar's ability to communicate successfully?
1. What components of active listening did Miguel demonstrate (or fail to)? 2. Use the Information Processing slide to explain Miguel's behavior in the first meeting. 3. What could Pilar have done
To understand some of the specific activities that fall under the management functions planning organizing, controlling and staffing, and directing.
How does Goodwill use controls to make informed decisions about its resources?
1. How would you classify Bibak's work? Does it represent a process or product innovation (or both)? 2. To what degree has Bibak created an innovative business model?
How is Netflix an Innovator? What are the consequences to competitors of Netflix's innovations?
1. What sources of conflict were present in this scenario? 2. On PPT 9-4, The Conflict Process, overt behaviors are depicted as indicators of manifest conflict. What overt behaviors did you identify
Various conflict management styles are depicted on PPT 9-7. For each of the participants in the scenario, describe which style(s) they used and cite examples to support your answer.
1. Review the Structural Approaches to Conflict Management (PPT 9-9). Several approaches to minimizing dysfunctional conflict are provided. Identify at least two specific actions taken by members of
1. Can you think of additional examples in which diverse organizations have joined forces to address social or environmental problems? 2. Do you believe this co-creation movement is sustainable or a
1. Review the first section of the chapter, about becoming world class. How can EatWell Technologies fulfill its social mission and be profitable? 2. In this case, where do you see resistance to
What changes led to the evolution of performers' unions?
1. Refer to "Concepts in Change". What stage of change is this organization in? How do you know? 2. Which strategy would be the most effective in merging these company's organizational cultures?
Refer to "Forces Resisting Change". Which of these factors are most strongly affecting Rita and Juan? Support your answer with examples from the scenario.
How effective is Carlos in decreasing Juan and Rita's resistance to change?
Read an article in the business press about a major action taken by a corporation. Be prepared to briefly describe this action to your professor and name the key strategic management terms that the
Think about your post graduation job search as a strategic decision. How would the strategic management model be helpful to you in identifying and securing the most promising position?
In what ways do you think the subject matter in this strategic management-business policy course will differ from that of previous courses you have taken?
After graduation, you are not likely to move directly to a top-level management position. In fact, few members of your class will ever reach the top-management level. Why, then, is it important for
You undoubtedly have read about individuals who seemingly have given single-handed direction to their corporations. Is a participative strategic management approach likely to stifle or suppress the
Think about the courses you have taken in functional areas, such as marketing, finance, production, personnel, and accounting. What is the importance of each of these areas to the strategic planning
In what ways do you believe the strategic planning approach of not-for-profit organizations would differ from that of profit-oriented organizations?
How do you explain the success of firms that do not use a formal strategic planning process?
Reread Nicor Inc.'s mission statement in Exhibit 2.1, Strategy in Action. List five insights into Nicor that you feel you've gained from knowing its mission.
Do you agree that a mission statement provides substantive guidance while a vision statement provides inspirational guidance? Explain.
Locate the mission statement of a company not mentioned in the chapter. Where did you find it? What it presented as a consolidated statement, or were you forced to assemble it yourself from various
List five potentially vulnerable areas of a firm without a stated company mission.
Mission statements are often criticized for being lists of platitudes. What can strategic managers do to prevent their statements from appearing to be simple statements of obvious truths?
What evidence do you see that mission statements are valuable?
How can a mission statement be an enduring statement of values and simultaneously provide a basis of competitive advantage?
If the goal of survival refers to ability to maintain a specific legal form, what are the comparative advantages of sole proprietorships, partnerships, and corporations?
In the 1990s many Nasdaq firms favored growth over profitability; in the 2000s the goal of profitability is displacing growth. How might each preference be explained?
What sets the affirmative philosophy apart from the stakeholder philosophy of social responsibility? In what areas do the two philosophies overlap?
Cite examples of both ethical and unethical behavior drawn from your knowledge of current business events.
How would you describe the contemporary state of business ethics?
How can business self-interest also serve social interests?
Name five potentially valuable indicators of a firm's social responsibility and describe how company performance in each could be measured.
Do you think a business organization in today's society benefits by defining a socially responsible role for itself? Why or why not?
Which of the three basic philosophies of social responsibility would you find most appealing as the chief executive of a large corporation? Explain.
Do you think society's expectations for corporate social responsibility will change in the next decade? Explain.
How much should social responsibility be considered in evaluating an organization's overall performance?
Is it necessary that an action be voluntary to be termed socially responsible? Explain.
Describe yourself as a stakeholder in a company. What kind of stakeholder role do you play now? What kind of stakeholder roles do you expect to play in the future?
Briefly describe two important recent changes in the remote environment of U.S. business in each of the following areas: a. Economic. b. Social. c. Political. d. Technological. e. Ecological
Who in a firm should be responsible for industry analysis? Assume that the firm does not have a strategic planning department.
Describe two major environmental changes that you expect to have a major impact on the wholesale food industry in the next 10 years.
Develop a competitor profile for your college and for the college geographically closest to yours.
Assume the invention of a competitively priced synthetic fuel that could supply 25 percent of U.S. energy needs within 20 years. In what major ways might this change the external environment of U.S.
Many firms neglect industry analysis. When does this hurt them? When does it not?
The model below depicts industry analysis as a funnel that focuses on remote-factor analysis to better understand the impact of factors in the operating environment. Do you find this model
How does environmental analysis at the domestic level differ from global analysis?
Evaluate the competitive strategies for firms in foreign markets: a. Niche market exporting b. Licensing and contract manufacturing c. Franchising d. Joint ventures e. Wholly owned subsidiaries
Which factors complicate environmental analysis at the global level? Which factors are making such analysis easier?
Do you agree with the suggestion that soon all industries will need to evaluate global environments?
Which industries operate almost devoid of global competition? Which inherent immunities do they enjoy?
Explain when and why it is important for a company to globalize.
Describe the four main strategic orientations of global firms.
Explain the control problems that are faced by global firms.
Describe the differences between multinational and global firms.
Describe the market requirements and product characteristics in global competition.
Describe SWOT analysis as a way to guide internal analysis. How does this approach reflect the basic strategic management process?
What are potential weaknesses of SWOT analysis?
Describe the difference between primary and support activities using value chain analysis.
How is VCA different from SWOT analysis?
What is the three-circles analysis, and how might it help doing internal analysis?
What is the resource-based view? Give examples of three different types of resources.
What are three ways resources become more valuable? Provide an example of each.
Explain how you might use VCA, RBV, and SWOT analysis to get a better sense of what might be a firm's key building blocks for a successful strategy.
Distinguish between the following pairs of grand strategies: a. Horizontal and vertical acquisition b. Conglomerate and concentric diversification c. Product development and innovation d. Joint
Rank each of the 15 grand strategy options discussed in this chapter on the following three scales:
Identify firms that use one of the eight specific options shown in Exhibit 7.3 under the grand strategies of concentration, market development, and product development.
What are three ways a firm can incorporate the advantage of speed in its business? Use Exhibit 8.6 to help you answer this question. Can you give an example of a company that has done this?
Do you think it is better to concentrate on one source of competitive advantage (cost versus differentiation versus speed) or to nurture all three in a firm's operation?
How does market focus help a business create competitive advantage? What risks accompany such a posture?
How does strategic analysis at the corporate level differ from strategic analysis at the business unit level? How are they related?
When would multi business companies find the portfolio approach to strategic analysis and choice useful?
What are three types of opportunities for sharing that form a sound basis for diversification or vertical integration? Give an example of each from companies you have read about.
Describe three types of opportunities through which a corporate parent could add value beyond the sum of its separate businesses.
Identify five types of levers corporate parents should consider in shaping a corporate parenting strategy.
What are five key ways corporate parents destroy value among their business units?
What does "patching" refer to? Describe and illustrate two rules that might guide managers to build value in their businesses.
How does the concept "translate thought into action" bear on the relationship between business strategy and operating strategy? Between long-term and short-term objectives?
How do functional tactics differ from corporate and business strategies?
What key concerns must functional tactics address in marketing? Finance? POM? Personnel?
What is "outsourcing?" Why has it become a key element in shaping functional tactics within most business firms today?
How do policies aid strategy implementation? Illustrate your answer.
Illustrate a policy, an objective, and a functional tactic in your personal career strategy.
Why are short-term objectives needed when long-term objectives are already available?
Explain each traditional organizational structure.
What organizations do you think are most likely to use product-team structures? Why?
Identify an organization that operated like a twentieth-century organization but has now adopted a structure that manifests twenty-first-century characteristics. Explain how you see or detect the
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